Question 1

What counts as a social profile?

Accepted Answer

Every social media account that you would like to connect to Midnight Social will count as one profile. For key networks like Facebook, Twitter, Instagram, etc., each social profile includes the ability to post, pull reports, and to stream comments and feeds. 
You can send 100 daily posts per user (or more depending on your plan) across all your social media profiles.

Question 2

Which social media networks do you support?

Accepted Answer

Midnight Social supports all key social media networks including Facebook, Twitter, Instagram, LinkedIn, Pinterest, YourTube, and Google My Business. You can also monitor and respond to Facebook Ad comments, connect blog platforms including WordPress and Medium to draft posts from within the Midnight Social dashboard, and much more.

Question 3

What Instagram functionality does Midnight Social have?

Accepted Answer

You can publish photos and videos directly to Instagram Business Profiles as well as schedule reminders for stories and carousel posts with in-app notifications.
 
You can also geotag locations and automatically include a first comment filled with your hashtags to go out with every post. Unfortunately, we don't support answering direct messages on Instagram at the moment.

Question 4

Are there limits to posting?

Accepted Answer

In order to comply with the posting policies of social media sites, we apply a daily posting limit for each user. During the trial period, the limit is set to 100 posts per day per user. Paid users on the Standard plan and above have a higher daily posting limit.
 
This limit is put in place to prevent social media accounts from being suspended which can happen if your posts are flagged as spam or are reported by social media users for other reasons.

Question 5

Do you support Google My Business?

Accepted Answer

Yes, we do support scheduling posts with images to Google My Business so you can keep your locations updated! Reports are not available at the moment and will need to be accessed natively.

Question 6

What type of customer support is available on each plan?

Accepted Answer

Get support from real people every step of the way. All plans include access to our helpdesk subscriber blog with how-to articles.
 
1:1 onboarding and additional support are provided by our customer success team for customers on the Standard, Plus, and Professional plans.

Question 7

What are my payment options?

Accepted Answer

We use Paypal and accept all major credit cards such as Visa, MasterCard, Discover, or American Express cards that have a registered billing address to make PayPal payments.

Question 8

Are there contracts or commitments?

Accepted Answer

There are no contracts and you can cancel at any time. At the end of your free 7-day trial, your credit card will be charged for the month and you'll be billed automatically monthly. Canceling a subscription does not trigger a refund. When you cancel, the purchased plan and payment does not continue for the next cycle (e.g. for the next month).

Question 9

Do you offer discounts?

Accepted Answer

Yes you can save 15% if pay yearly. Please email us with the plan you wish and we will send you an Invoice for the year.

Flexible Marketing & Social Media Plans

Our plans are designed to work independently or as part of a broader marketing retainer. Start with social media, or combine services for a fully integrated strategy.

Would you like to see how it all works?

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