What Can I Try if I'm Not Able to Add an Instagram Profile?
This article covers basic steps that you should check if you're having trouble adding or reconnecting an Instagram Business profile. For example, if it does not appear in the menu after you've been directed to grant permission to the Midnight Social App on Facebook.
Add a Facebook Ads Profile to Midnight Social
This profile enables comments from your Facebook ads to come through to your Priority inbox, so that you can reply to them from the Midnight Social. Currently, posting ads directly to Facebook isn't supported, however, you can use Dark Posts if you'd like to add posts to your Facebook Ads Manager to publish as ads. Please see this page for more information on posting Dark Posts.
Dark Posts
Publish Facebook Dark (Unpublished) Posts to Convert to an Ad
Include an Image or Video in a Post
This article covers basic steps to include an image or video in your post when using the Compose Box. If you're composing a multiple messages using the Bulk Importer you will only be able to attach images as multiple videos cannot be imported currently at one time.
Set Up Custom Fields
Custom Fields can be set up for both Profiles (Channels) and User accounts. The most common usage of custom fields for profiles is to be able to easily customize the same message for different clients or locations - eg. automatically including the relevant link for a particular location when posting to multiple locations - in the same way that you'd use placeholders in an email campaign.
Transfer and Share Profiles
Within your team, if more than one team member is managing the profile, best practice is to share this profile with these team members. This article walks through the steps on sharing profiles, checking for profiles shared with you and how to transfer profiles that you no longer manage.
Reconnect Instagram Business Profile(s)
Quick Facts
Reconnect a Facebook Profile
This article covers reconnecting to Facebook if the connection to a Facebook Page has been broken and needs to be re-authorized before we can continue to publish posts to a Facebook Page or return updates and analytics data.
Why is My Facebook Page Not Appearing When I Try to (Re)connect it?
This article covers common reasons why your Facebook Page is not appearing when you try to select it when adding or reconnecting a Facebook Page Profile.
How are Link Previews Handled by the Different Social Sites?
A link preview will generally be handled differently based on the social site you're posting to. Please see the list below for the relevant link preview information for different social sites and RSS Auto Posters:
